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E-Commerce Agent - ZARA

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Montréal

26 days ago

GEXEL is a call center that has been growing continuously for more than 20 years in Quebec! Its success is based on its over 1,000 employees who form a large dynamic, mobilized and innovative family. Do you want to advance your career with us? Contact us!
 
We are currently looking for e-commerce agents to meet the needs of our partner, ZARA, a major player in the field of fashion.
 
MAIN RESPONSABILITIES

  • Respond professionally to each phone or written customer contact
  • Show an excellent customer approach and establish a relationship of trust with customers
  • Answer questions about products and invoices
  • Build customer loyalty and offer effective solutions
  • Assist the team in all other tasks related to achieving goals

 
OUR ADVANTAGES

  • Telework during this particular period
  • Hourly wage of $14.00 or $14,50 if bilingual (english and french), followed by 2% of salary increase every year
  • Accessibility to virtual medical care service (Dialogue health)
  • Availability of accumulated vacation from the 3rd month of hiring
  • Social benefits (medication, dental, vision, life insurance plans and travel)
  • Possibility of cumulating additional days off
  • Growth and advancement opportunities
  • $300 referral program (conditions apply)

 
REQUIRED SKILLS

  • Bilingualism (French and English) an asset
  • Call center experience an asset
  • Ability to do several tasks at a time
  • Excellent spoken and written communication skills
  • Dynamism, diplomacy and good listening skills

 
 
AVAILABILITY REQUIRED:
We need agents who offer flexible availabilities from Monday to Sunday between 8:30 AM to 9:30PM

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